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Trust & Safety
Security
VitalPass is built for hospital-grade security across every case and credential.
Last updated: March 2026
Encryption
All data is encrypted in transit (TLS 1.2+) and at rest. Sensitive fields are additionally protected with application-level encryption.
Access controls
Role-based access ensures coordinators, providers, and administrators only see what their role requires. Provider dispatch is gated by network verification and hospital-site authorization.
- Role-based, least-privilege access
- Two-layer eligibility gate before any dispatch
- Full audit trail of authorization and case activity
Monitoring & response
We continuously monitor for anomalous activity and maintain an incident response process to contain, investigate, and notify in the event of a security event.